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Terms & Conditions
About Us
Conspiracy Clothing Online snowboard, ski & skate clearance shop.

We are fully committed to bringing you all the best snowboard, ski & skateboard products from all the big names at competitive prices along with the best service and advice.

This website is updated daily with current products and some great bargains! So bookmark it today and come back regularly.


Conspiracy Clothing Clearance is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the CONTACT US link above.

Our Contact details:
Conspiracy Clothing Clearance (OFFICE ADDRESS ONLY.)
17 London Road, St Albans
Herts
AL1 1LE
United Kingdom

Phone: 07597 700790
Email: mail@conspiracy.uk.com


PLEASE READ TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER

TERMS AND CONDITIONS
Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below.
By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Conspiracy Clothing and the customer will exist once an order has been accepted, processed, dispatched and received.

LIABILITY STATEMENT
Extreme sports can be hazardous. Conspiracy Clothing advises that anyone participating in extreme sports should wear the correct protective equipment. It is the individual’s OWN responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items sold, built or repaired by Conspiracy Clothing, its Directors, employees or other representatives.

Our catalogue, adverts and Web site descriptions, images and colours are subject to change and are for illustrative purposes only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative. Please note that many snowboards/skis carry different colours/graphics depending on size.
Some of our web pages may use external links. In these cases we cannot be held responsible for the content of these external sites. Conspiracy Clothing does not endorse, warrant, or guarantee the products, services, or information described or offered on these Internet sites.

DESCRIPTION AND PRICE OF THE GOODS
Prices and availability are subject to change without notice. We reserve the right to alter prices and / or special offer details at our own discretion.

In addition to the price, you may be required to pay a delivery charge for the goods.


CANCELLING YOUR ORDER:
If you need to cancel your order before it's been sent out, please email us before 12.00pm on the day you order, or if you order after 6pm, before 12pm the following day.
If you are unhappy with your goods once they arrived you are entitled to return the goods for a refund or replacement. Please see our Returns policy for further info.

Making A Purchase

Making a purchase could not be easier. Just browse our store, or use Quick search to find what you need and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payments from Visa, Mastercard, Maestro, Solo, Delta and Visa Electron cards.
We use the Sagepay payment system for orders placed on our website.

A confirmation of order will be sent to you via email (please check spam folders), this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

CHRISTMAS/NEW YEAR DELIVERY: Any Orders placed after the 20th Dec 2013 may not arrive until the week of the 6th Jan 2014.

UK Delivery Options:

Up to 5 days Mainland UK (Courier/Post Office) £6.95 - Mainland UK only, excludes Scottish Highlands*, 5 working days delivery, orders received after 12pm on Friday's will be dispatched the following week.

5-10 days Mainland UK (Courier/Post Office) £3.95, (FREE on orders over £100) - Mainland UK only, excludes Scottish Highlands*, 5-10 working days delivery, Orders received after 12pm on Friday's will be dispatched the following week.

(*Scottish Highlands Excluded postcodes: AB37-38, 41-45, 51-56 FK19-21 IV1-28, 30-37, 40, 52-54, 63 KW1-3, 5-14 PA21-40 PH15-26, 30-41, 49, 50 HS1-9 IV41-49, 51, 55-56 KA27-28 KW15-17 PA20, 40-49, 60-78 PH42-44 ZE1-3. Please choose postage option below.)

5-10 days Islands & Highlands (Non Mainland) £9.95 (£14.95 on orders over £100) - All areas of the UK other than Mainland, 5-10 working days delivery, Orders received after 12pm on Friday's will be dispatched the following week.

Worldwide Delivery Options:

5-20 days Europe (EU) £14.95, (£19.95 on orders over £100) - All EU Countries, 5-20 working days delivery, Orders received after 12pm on Friday's will be dispatched the following week by Courier or Post Office depending on item size and weight.

5-20 days USA/Canada £34.95, (£49.95 on orders over £100) - USA and Canada, 5-20 working days delivery, Orders received after 12pm on Friday's will be dispatched on Tuesday by Courier or Post Office depending on item size and weight.

5-20 days Japan/Australia £44.95, (£69.95 on orders over £100) - Japan and Australia, 5-20 working days delivery, Orders received after 12pm on Friday's will be dispatched on Tuesday by Courier or Post Office depending on item size and weight.

Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within *5 working days.
(*deliveries to Islands, Highlands, N. Ireland & Rest of Europe may take between 5-20 days. United States of America, Canada and Japan may take between 5-20 days.)

Orders must be signed for so please make sure there will be someone available at your delivery address.

If you haven't received your goods within 1-2 working days of receiving your dispatch email (you may be carded by the courier or postman), then please contact us straight away as the goods may be sent back to us. If this happens you will incur a charge of £10 to re-send the goods.
If you fail to take delivery because you have cancelled your order, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible. Please also note that our couriers will not leave a parcel with neighbours unless specified by the customer.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.



Delivery Schedule
UK (mainland only)
Up to 5 working day delivery
courier/post office
UK (mainland only)
5-10 working day delivery
courier/post office
UK (islands & Highlands)
5-10 working day delivery
courier/post office
Europe (EU)
5-20 working day delivery
courier/post office
USA/Canada
5-20 working day delivery
courier/post office
Japan/Australia
5-20 working day delivery
courier/post office
Orders upto
100
6.95 3.95 9.95 9.95 34.95 44.95
Orders over
100
6.95 FREE 14.95 14.95 49.95 69.95
Orders over
500
FREE FREE FREE FREE - -



Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, you will be taken through a secure Sagepay payment system.

As a Payment Service Provider, thousands of businesses outsource their transaction security to Sagepay. It is their top priority to ensure that transaction data is kept secure at all times.

Transaction security

All transaction information passed between our site and the Sagepay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sagepay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Sagepay is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.

Encryption and Data Storage

Once on the Sagepay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sagepay is extremely secure and Sagepay are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks

Sagepay have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with. Employee access No individuals within Sagepay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

Reaching Us

If you need to reach us, please email us using the link on the CONTACT US page.

Privacy Policy
What information will Conspiracy Clothing collect about you?
By contacting us via our contact form, emailing us or telephoning us, we may ask for personal information about you. This can consist of information such as your name, e.mail address, postal address, telephone or mobile number.
By entering your details in the fields requested, you enable the Conspiracy Clothing to provide you with the services you select e.g. a quotation or enquiry.
Conspiracy Clothing also uses cookies (see cookie section below for details) and collects IP addresses (an IP address is a number that can identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you.

How will Conspiracy Clothing use the information they collect about me?
Conspiracy Clothing will use your personal information for a number of purposes including the following:
To analyse and improve the services offered on Conspiracy Clothing. e.g. to provide you with the most user-friendly navigation experience.
To reply via your contact details to requests for a quote or other information.
To alert you to changes on the site along with an opt-in newsletter.
To alert you to information relevant to your order such as delivery estimates.

Will I be contacted for marketing purposes?
Conspiracy Clothing will not contact you regarding any 3rd party marketing.
Conspiracy Clothing does offer a opt-in newsletter.

Will Conspiracy Clothing share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies)
Conspiracy Clothing may use third parties to monitor the leads/sales and visitor on the site however these third parties will not require your personal information.

How long will Conspiracy Clothing keep my personal information?
We will hold your personal information on our systems for as long as it is relevant to our website's service. In the case that you wish to remove information you must contact us. Other people or third parties cannot use the personal information, it stays on the system and can only be removed on request.

Changes to Conspiracy Clothing Privacy Policy
This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Conspiracy Clothing website.

Can I find out what personal information Conspiracy Clothing holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information Conspiracy Clothing holds about you.
(We charge £15 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification). We will use all reasonable efforts to supply, correct or delete personal information about you on our files.
Please address requests and questions about this or any other question via Contact us page.

Cookies Policy
What is a cookie and how will we use them?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer. We use cookies whenever a user visits their website in order to track online traffic flows.
For full details on what a cookie is please read: http://en.wikipedia.org/wiki/HTTP_cookie
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.
Some parts of our site may need cookies for it to function e.g. a login / payment secure pages. Our site will function with or without cookie however limitations may apply for example web payment facility will only work with cookies enabled.
By removing, disallowing or disabling cookies on your browser for our site you may need to contact via fax, phone or email regarding areas of the site like our secure payment section.

Google Analytics

__utma This cookie is used to determine unique visitors to our site. Expires 2 years.

__utmb, __utmc These cookies work together to calculate the average length of time users spend on our site. Expires __utmb 30 minutes, __utmc when you close the browser.

__utmz This cookie records information about how the page was reached (for example via a search engine result or a direct link). Expires 6 months.

__utmmobile This cookie is used to determine unique visitors to our site. Expires 2 years.

Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics.

Cookies set by Google Analytics Opens new window

Google Analytics opt-out browser add-on Opens new window

We will pass on all the details (email, address, credit card number, etc) of any fraudulent orders to the relevant authority.

***WE DO NOT TOLERATE CREDIT CARD FRAUD***
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

BEFORE RETURNING an item to us please EMAIL US for a returns number. ITEMS SENT BACK WITHOUT A RETURNS NUMBER CANNOT BE ACCEPTED.

Non-faulty items must be sent back unused and in their original packaging any time up to the end of 7 days after you receive the goods. Once received, we will offer an exchange or a refund if required.
DVD's will not be accepted unless they are returned sealed. Books, Soiled shoes and worn clothing will not be exchanged or refunded. Your statutory rights are not effected by these conditions.
Shoes will not be exchanged or refunded if they have SKATE RELATED damage (grip tape is abrasive!), depending on use shoes can wear through very quickly! Wear and stitching damaged is generally not a manufacturing fault. Skateboard setups and mounted skis are custom made to the customer's order and therefore cannot be returned. In addition, snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick. Unfortunately, if this happens, we cannot replace your broken board. Snowboards rarely break because of manufacturing issues. Most de laminations, cracks and snaps are caused through impacts, bad landings and collisions. Snowboards will only be presented to manufacturers for warranties if they do not show any signs of edge impact.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Conspiracy Clothing at your own cost.

You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified Conspiracy Clothing that you are cancelling the contract, Conspiracy Clothing will refund or re-credit you within 14 days for the sum of the goods paid by you or debited from your credit card, minus shipping costs. Products returned which originally received 'free P&P' will have £8 deducted to cover costs incurred by the company for shipping.

You will be required to pay postage when returning your exchange items to us. Products returned must be properly packaged and sent fully pre-paid to our address (above). When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.

Label all returns to 'Conspiracy Returns Department'. You should also include your name, address, daytime telephone number, a copy of all invoice/receipts and a covering letter explaining why you are returning it AND what you would like us to do; refund or exchange? With any returns we reserve the right not to refund any item returned not in new condition or after the 7 day period.

All products from Conspiracy are guaranteed against manufacturing defects. Guarantees may vary depending on products & manufacturers.
If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the Manufacturer before being deemed faulty. Once we are satisfied the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded. Your postage costs in returning the item to us will also be refunded.

If your purchase is being submitted for a warranty claim it will need to be assessed by the manufacturer before a decision is made on action required. This may incur a postage/courier charge on larger items for which successful claims will be reimbursed.

Nb: please be aware that some snowboard equipment (and other large items) will need to be sent via courier and therefore packaged by the customer. Courier pickup can be arranged by conspiracy retail ltd if no courier is available to the customer for a non-profit charge.

If the goods supplied to you are damaged on delivery, you should notify us by phone within 2 days.

Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.


Registered in England, No. 3953841